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How to Handle Negative Client Feedback
With the right approach, criticism can make your business stronger.
Special Events
August 17, 2022
1 Min Read
In a recent article for Catersource, speaker and consultant Meghan Ely of OFD Consulting talked about what to do with negative client feedback. No one likes to hear that a client’s experience wasn’t to their liking, but with the right approach, that criticism can make your business stronger. Ely interviewed a few industry leaders and found the best way to handle negative feedback:
Take a breather before responding.
Clarify the dispute first.
Apologize (even if you’re not at fault).
Respond in a timely manner.
View it as a valuable lesson.
Adjust your operations accordingly.
Let it go and move forward.
To learn more about each of these actions, read the full article here.
